Category Archives: Communication Skills

How To Communicate More Convincingly – Part 2

Issue 84 – We Talk About Ourselves 60% Of The Time

Introduction…This is Part 2 of the discussion “How To Communicate More Convincingly.”  We start where we last ended.

Communicate...Here are items 6 to 10 that will drastically improve our communications.

6.  Don’t equate our experience with others.  This does not build empathy and takes away their need to be heard.  We don’t know how they feel.  We all react differently to life’s challenges.  it’s more effective to listen and ask questions.

7.   Don’t repeat ourselves.  This is something I do to fill in blank space in the conversation. On average, we talk about ourselves 60% of the time.  (Source unknown)  That doesn’t leave us much time to communicate convincingly.

8.  Stay out of the weeds with too many details.  And avoid industry jargon.  Many may think they know what the jargon means,  but few listeners do.

9.  Listen.  Humans are not good listeners by nature.  How hard is it to get your children to listen?  We speak at 150 words per minute.  But, we think at 450 words per minute.  Listening takes practice.

10.  Be brief.  “A good conversation is like a miniskirt: short enough to retain interest, but long enough to cover the subject.”

Watch the video NOW here.

In conclusion…The secret to communicating more convincingly starts with asking questions and listening to others.  None of the above items comes naturally, but they are worth mastering.  Work on one item at a time until you are ready to proceed to the next.

Source: Celeste Headlee Media

How To Have Better Conversations

 Issue 78 – ROI of Better Conversations

Introduction…Award-winning journalist and author Celest Headlee is the keynote speaker at the Big Ideas in Storage at the Texas Self Storage Association’s Conference on October 19th. CNN voted her the most-watched Ted Talks in 2016.

Q & A With The Author

Q. How did you become an expert on good communications?

A. While working as the host of the public radio show, “The Takeaway,” I wanted to hone my interviewing skills.  The information I found did not work.  So, I started consulting brain science on how different cultures communicate.  I ended up with new insights into a good conversation.

Q. You said most people don’t converse very well.  What do you mean by that?

A. First, we mostly talk about ourselves.  60% of the time.  Boring. The other person knows what they want to say, we’re just waiting for us to take a breath so they can talk.

Q. What advice do you have for becoming a better listener?

A. Try to listen to the underlying message behind someone’s words.  What are they really saying?

Q.  What is conversational competence?

A.  The ability to communicate a message clearly and to understand what others tell you.  Our messages get garbled and we have a hard time listening to what is actually said instead of hearing a partial message.

Q.  Do you have any additional conversation tips?

A. 1.  Be there in the conversation or go elsewhere.  We’re really not that good at multi-tasking.

2.  Check your bias.  The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable.

3.  Hide the phone.  Don’t just put it down.  Put it away.

In Conclusion…Communication skills are skills that last a lifetime.  They can be so-so or better.  But, it’s probably worth the effort to improve.

Source: “How To Have Better Conversations,” Self-Storage News, Sept/Oct. 2017