Kiosk Online Leasing Success
Introduction…10 Federal set automated leasing record of leasing 77 units in a month at its new fully automated self-storage facility at 3802 Angier Avenue, Durham, N.C. The firms 2542 South Alston Avenue facility held the previous record of 48 leases in May 2016.
The new property has 205 climate controlled and ambient units.
How did they do it?...3802 Angier Avenue facility features temperature-controlled units, secure technology, drive-up 24-hour access and an online bill pay. “The Angier facility has minimal drive-by traffic, so to achieve this level of success with those limitations is a testament to the quality of the online advertising program that our operations team has implemented as well as the ongoing improvements to the online and kiosk leasing workflow,” said 10 Federal Co-Founder Brad Minsley in prepared remarks.
10 Federal’s unmanned properties use a combination of various technologies including electronic locks from Janus International Group, automated kiosks from Advanced Kiosks, access control from PTI Security System, management software from StorEdge FMS and other proprietary systems.
In conclusion…Self-storage, like other industries, is being driven by technology that provides better customer service and experience. This property includes drive-up 24-hour access and an online bill pay for example not normally available.
Source: Laura Calugar, “Record Leasing Numbers at N.C. Self-Storage Facility,” Commercial Property Executive, 4 May 2017
Drive Up Self-Storage Facility
Introduction…Self-Storage startups disrupt storage industry. Let’s look at four ways disruption is happening today.
- Betting on small volumes. MakeSpace rents only boxes for small volumes instead of renting individual units as do other big companies. MakeSpace sends the boxes to the customer, picks up the packed items, then stores them outside of town for a fraction of the cost. Customers don’t have anything to do with storing the box, rather it is catalogued and can be accessed anytime.
- Utilizing an ap to make the customers life easier. Clutter, an app-based company aimed at being as convent for customers as possible. The customer opens an app, requests storage box, takes photo of items, and appoints a time for the box to be picked up. When they want the box returned, they simply tap “Bring Me My Boxes” in Clutter app and it is delivered the next day.
- Starting a library service…BoxBee is a Cloud-based self-storage that allows customers to lend the things they store to friends and colleagues. Each customer is free to arrange inventory via the company’s website and place photos of the things they are willing to lend.
- Stepping away from tradition…Startup Storage Palmentto offers client-controlled facilities and specifically mention that they allow unusual uses in their units. For example, they mention that the units could be used for band practice.
Conclusion…Self-storage business may look old-fashioned, but it’s rapid growth market that can win from applying new, high-tech approaches. The door is wide open for new applications of current or future technology in the self-storage world.